London Electrical has been established over 20 years and the business has grown from strength to strength. They have a permanent team on-site at Google and recently carried out a large scale LED upgrade across Paddy Power stores nationwide. They also carry out electrical, plumbing, AC and build projects for all of Aramark’s clients, including Regus and Hitachi Data Systems.
Having no internal IT staff, London Electrical was looking for an outsourced IT service desk to provide a single point of contact for their users’ day-to-day IT activities by offering a responsive and pro-active service.
“Theravada’s service desk provides me with peace of mind that our employees’ IT issues are resolved quickly and efficiently, allowing us to focus on running the business”
Dean Griffiths, Director
Theravada Solutions provides London Electrical employees with 1st, 2nd and 3rd line support via our own service desk for incident, problem and change management.
The service desk is managed between the hours of 08:00 and 18:00 Monday to Friday, however the customer can log tickets 24/7 via email or the ticket portal.
Theravada also provides a pro-active monitoring and alert service, patch management, third party software renewals and hardware break/fix support.